Purplefish Review (2026): AI Phone Screens for High Volume Hiring

Purplefish is a voice screening platform designed to automate first round phone screens and push the results back into your ATS. It is typically evaluated by staffing and talent teams that want to reduce time spent on repetitive screening calls while keeping recruiters working inside their system of record.

This review focuses on what Purplefish does well, where buyers should be realistic, and what to validate in a demo and pilot. It also includes common alternatives for teams that need more structured scoring and stronger audit artifacts.

---

What Purplefish is

Purplefish runs AI phone screens and creates a consistent record of the interaction that recruiters can review later.

Most buyers look for:

• Faster screening throughput without expanding recruiter headcount
• Coverage outside business hours
• A consistent record in the ATS, including transcripts and outcomes
• Less manual note taking and status updates

What Purplefish is not

Purplefish is not a full recruiting suite and it is not a replacement for downstream, job specific assessments.

• Not a sourcing engine
• Not a full talent suite replacing your ATS
• Not a deep skills assessment platform for hard skill validation

---

Purplefish tends to be most attractive when cost, speed, and workflow fit are the primary decision drivers.

Best fit scenarios

• SMB and mid-market staffing agencies running many screens per-week
• Lean TA teams that need to scale screening without adding coordinators
• Teams that want screening artifacts to land directly in the ATS
• Programs that want a straightforward screening layer with minimal process redesign

When Purplefish may be the wrong fit

• Regulated or compliance sensitive environments that require audit ready scoring artifacts
• Programs where structured, rubric based scoring is a hard requirement
• Hiring funnels with fraud pressure that require identity checks, location verification, or document collection during screening
• Organizations that need complex scheduling and rediscovery workflows as part of the same product
• Organizations that need high engagement and strong candidate experience

Purplefish can still be considered in these environments, but the burden shifts to careful validation and additional process design.

---

A typical flow looks like this.

1. Trigger in your ATS
   A candidate reaches a stage such as phone screen

2. Candidate outreach
   Purplefish contacts the candidate and guides them into the phone screen

3. AI phone screen
   Purplefish conducts a short screening conversation based on your configuration

4. Artifacts and writeback
   Purplefish writes outcomes back to the ATS, typically including a transcript and screening results

5. Recruiter review and next step
   Recruiters review the record and route candidates forward

---

AI phone screens that reduce recruiter load

Purplefish is built to remove the phone screen bottleneck. For many staffing teams, this is the highest leverage automation because it frees recruiters to focus on sourcing, client communication, and closing.

What to validate:

• How the agent handles off script answers
• How it recovers from interruptions and poor call quality
• How it handles candidate questions and clarifications

Configurable screening questions

Most buyers need screens that map to role requirements, client preferences, and deal breakers.

What to validate:

• How you author and update question sets
• Whether you can support different screens by role family or client
• How changes are versioned over time

Reporting for throughput and conversion

To manage a screening program, you need visibility.

What to validate:

• Completion rate and drop off by step
• Time to complete and time to review
• Pass through rate and downstream quality signals
• Exception rate, including how often recruiters must step in

---

The reason many teams adopt a voice screening tool is not the conversation. It is the record.

Transcript and outcome writeback

Purplefish is typically evaluated on how well it keeps recruiters in the ATS. Strong writeback reduces tool switching, improves adoption, and creates a clean audit trail for internal reviews.

What to validate:

• Exactly where transcripts and outcomes are stored in your ATS
• Who can see those artifacts and how access is controlled
• How long artifacts are retained and how deletion requests are handled
• What happens when a sync fails

Multi-client and multi-workflow setups

Staffing agencies often run many workflows across clients. Validate whether Purplefish supports configuration patterns that match your operating model.

---

Voice screening only works if candidates complete it. The category has a shared risk: if the experience feels robotic, repetitive, or confusing, completion drops.

Purplefish tends to work best when:

• The screen is short and role relevant
• The purpose and next steps are explained clearly at the start
• Candidates have an easy way to reschedule or retry if the call fails
• The agent can handle natural speech without forcing strict phrasing

What to validate in a pilot:

• Completion rate by role and candidate segment
• Candidate sentiment and complaint themes
• Average call duration and abandonment points
• Whether recruiters need to manually rescue a meaningful share of screens

---

This is where many buyers discover they are comparing two different product philosophies.

What most SMB and mid market teams need

Many SMB teams primarily need:

• A consistent record of what was asked and answered
• A usable outcome signal that recruiters can review quickly
• Basic controls over retention and access

What enterprise and audit heavy teams often require

Enterprise buyers often require:

• Transparent rubric scoring tied to explicit job criteria
• Versioned rubrics so you can show what criteria applied at the time
• Auditable artifacts that explain how an outcome was reached
• Governance workflows that support fairness review and internal audits

Purplefish can be a fit for enterprise programs, but you should validate the full chain from screen to scoring to artifacts to reviewer access logging. If your compliance team expects an evidenced based model and audit packets, evaluate Tenzo AI alongside Purplefish.

---

Purplefish is often adopted because it can fit into existing ATS workflows. Even so, strong outcomes still require ownership.

A practical rollout plan:

• Start with 1 to 3 high volume roles
• Define a simple pass through policy and escalation path for edge cases
• Map ATS stages and writeback fields clearly
• Train recruiters on how to interpret artifacts consistently
• Pilot, measure, then expand role coverage

---

Pricing is usually tied to volume and scope rather than a single list price.

Common drivers:

• Number of screens per month
• Number of roles, clients, or workflows supported
• ATS integration scope and any custom data mappings
• Reporting requirements
• Support tier and implementation services

How to model ROI:

• Recruiter hours saved per week
• Time to qualified shortlist
• Speed to submit for staffing
• Fill rate and quality signals downstream

---

Explainability may require extra work

Transcripts are helpful, but transcripts alone do not guarantee explainability. If you need to explain decisions in a structured way, validate whether you get transparent criteria and consistent scoring outputs.

Audit readiness is not a default state

If you must pass audits, confirm that your artifacts, retention policy, access logging, and scoring logic meet your internal standards.

Fraud controls may sit outside the product

If identity checks, location verification, or document collection are requirements, validate whether Purplefish supports them directly or whether you will add a separate step.

Support depth varies by plan

Many products offer different support experiences by tier. If your hiring operation runs nights and weekends, confirm response time targets and escalation paths for those hours.

---

Purplefish is a solid option for teams focused on automating phone screens and writing results back into the ATS. If your priorities differ, these alternatives may fit better.

Tenzo AI

Tenzo AI is commonly chosen by enterprises and large staffing agencies that need structured voice screening with rubric based scorecards, a de-biasing layer, and deep ATS integrations. Tenzo AI also supports fraud and eligibility controls such as cheating detection, identity verification, location verification, and document collection, which can be critical in high volume hourly hiring.

Choose Tenzo AI if:

• You need compliant and evidenced scorecards tied to explicit job criteria
• You expect audits and want reviewer friendly, auditable artifacts
• You want deep ATS integrations with complex workflow automations
• You need scheduling, rediscovery, or fraud controls in the same workflow

Paradox

Paradox is often evaluated when the bottleneck is engagement and scheduling rather than the phone screen itself.

Choose Paradox if:

• You want a broad candidate engagement and scheduling platform
• Your primary need is coordination, reminders, and response rates

HireVue

HireVue is often evaluated for structured interviews and assessment workflows across many roles.

Choose HireVue if:

• You want a mature assessment and structured interview platform
• You need standardized evaluation beyond phone screens

Modern Hire

Modern Hire is another option for assessment centered programs with enterprise reporting needs.

Choose Modern Hire if:

• You need structured assessments and enterprise analytics
• You want a platform designed around evaluation frameworks

Candidate engagement platforms

Tools focused on texting, reminders, and scheduling can be a better choice when screening is not the main constraint.

Choose this category if:

• Your biggest issue is getting candidates to respond and show up
• You need engagement automation more than screening automation

---

Use the same evaluation flow for every vendor so you can compare consistently.

Demo script

1. Pick one high volume role and one complex role
2. Provide a job description and 10 representative resumes
3. Run a live screen end to end
4. Review what is written back into your ATS and where it appears
5. Test edge cases like opt out, language switching, and poor call quality
6. Review reporting for completion, drop off, and pass through rates
7. Walk through retention, access controls, and logging
8. Ask for the support model, response targets, and escalation paths

Buyer checklist

• Does the experience stay clear and role relevant
• Can recruiters review outcomes quickly inside the ATS
• Can you explain outcomes in a defensible way for your environment
• Do artifacts and controls match your governance expectations
• Can your team operate without constant manual exceptions
• Does support coverage match your hiring hours

---

Is Purplefish a good fit for staffing agencies

It can be, especially when phone screens are the primary bottleneck and the agency wants artifacts to land in the ATS. The best results come when the screen is tightly scoped and tied to downstream steps.

Will candidates accept AI phone screens

Many candidates will if the experience is short, clear, and leads to fast next steps. The biggest risk is a robotic or confusing interaction, so pilot with real candidates before scaling.

Do we still need recruiters to review outcomes

Yes. Voice AI can standardize and speed the first step, but humans still own hiring decisions. The product should make review faster and more consistent, not remove accountability.

How do we reduce risk in a rollout

Start with a limited pilot. Define success metrics in advance, including completion, recruiter time saved, and downstream quality. Scale role by role only after the workflow is stable.

---

Verdict

Purplefish is a strong option for SMB and mid market teams that want to automate phone screens and push transcripts and outcomes back into the ATS. It fits best when your goal is faster throughput and less recruiter time spent on repetitive screens.

If you need structured rubric scoring, a de-biasing layer with transparent scorecards, and audit friendly artifacts designed for compliance and fairness review, Tenzo AI is the most relevant alternative to evaluate alongside Purplefish.